Below you will find a description of the order process, our policies, and our terms and conditions. We apologize in advance for the long descriptions. After three years in the business of making handmade heavenly events, we have seen the good, the bad, and the oh so confusing. We want you to have clear explanations as to what we offer and what is included in every single item we provide. We hope to make this experience as easy and as stress free as possible.
You can find samples of our work on our Facebook Fan Page https://www.facebook.com/HeavenlyHandsPartyCreationsbyV
We are currently working on a website where we can showcase our work better. Thank you for your patience.
How to Order
Email us with your party information to firstname.lastname@example.org
– Party Date
– Event Type (Baby Shower, Birthday Party, Wedding, etc)
– Event Theme
– Event Colors
– Event Location
Let us know which services or items you are interested in (Event Planning and Styling, Invitations, Centerpieces, Set-up, Rental of Décor Pieces, Candy Bar Rental, Photography, etc)
If you are interested in our Party Set-Up Services or Rentals, we will gladly include your party decor items in our delivery. Please let us know if you will need delivery with your order or if you will be picking up your items at our location.
We will then email you with our price list of items you are interested in.
Once you have chosen the items you would like, please provide the amounts of each item needed along with the following information:
– Date Items are Needed
– Phone Number
– Mailing Address
– Ship to Address (if applicable)
– Event Address
– Event Start Time
We will send you a Purchase Order and Contract with all your event information along with items desired, quantities, and totals.
A 50% deposit of your total is needed once you have approved the Purchase Order. Deposit must be cleared no later than two weeks prior to your event to ensure we complete your order on time. Otherwise, a rush order fee will be added to your total.
We will begin the design process and will email you proofs and samples for approval. Please make sure you check your email regularly to avoid delays in your order.
The Order Process
We communicate through text and email better. Since we are a home based business with little ones, this is our ideal type of communication. We can however set-up an appointment and meet in person if this is your preferred choice for our first interaction. Please make sure you check your email regularly. We will send digital proofs for approval this way. Please see our “How To Order” post in our notes section for additional information.
We are available for consultation for a flat fee of $50. This will reserve your party date and will be used as a deposit towards your total purchase amount (a credit towards your order). If you choose not to use our services this fee is non-refundable. During the consultation we will provide event styling, décor ideas and give you tips on how to make your event a success. We can even suggest the best and most affordable place to find most of your supplies if needed.
Samples of other artist’s work
If you like a décor from a different designer, we are more than happy to create something similar for you. We cannot however, copy someone else’s work exactly as it is presented. This violates copyright laws and we simply do not feel it is right to take credit for other people’s hard work. We do accept pictures of other designs only to be used as samples to themes, colors and style. We hope you understand.
We can provide custom design for your event that includes licensed characters. Please note that you are not paying for the licensed design/character. We are providing a service that includes a design customized for your event, personalized, printing and assembly. We are not selling these characters and we do not claim them as our own. All rights reserved to their respective owners.
Once you have decided what items you would like for us to craft, we will provide you with a purchase order and contract. Once you approve and agree to the fees, a 50% deposit will be needed to start on your designs and reserve your date. You can make a deposit at our Bank of America checking account, send a payment through PayPal, or mail a check to our address. Once we have received your payment and it has cleared through our bank, we will start on your order. The remaining amount can be given when items are picked up or delivered.
We ship through USPS Priority Flat Rate Mail. All orders will have a tracking number that will be providde as soon as your order is shipped. Once your package has left our hands, weare not liable for USPS mistakes or delays in delivery. We work really hard to package your items to avoid any possibility of damage during shipping. Please contact us if there are any issues with your items or damage due to shipping and we will work with you to resolve them.
We provide delivery within Los Angeles and surrounding cities. These are our fees:
$10 within the first 10 miles and $1 per mile thereafter.
It is super important to us that you are 110% happy with your order. If for any reason you are not happy please contact us first and we can work together to make your event stress and worry free.
We will make sure you receive a digital sample of your design prior to printing. Once you have approved the proof I am not responsible for mistakes found after approval.
Due to the nature of custom work, no refunds will be provided for digital or personalized designs.
Refunds on shipping will not be provided. All items returned should be in its original unused condition in order to qualify for a refund. Once items have been received to our location, we will issue a refund within 3-5 business days.
Current turnaround times for printed handmade work is 2-3 weeks (may be less depending on workload). Digital designs will be emailed to you within 48 hours to the email address you provide. We process orders in the order received, NOT by party date. Please provide your party date to ensure we are able to fulfill your order. If you need your items sooner, please contact us BEFORE you submit an order.
Rush Fee If you need your items sooner than my turnaround times here are the Rush Fees: Orders of $55 or less $10
Orders of $56 to $100
$15 Orders of $101+ $20
Approval and payment on orders is considered acceptance of policies, terms and conditions.
**Please be original, this information and all information shared, written and posted is property of Heavenly Hands Party Creations by V, Heavenly Hands Creations, and Heavenly Hands Party Creations.**